Keys To Effective Communication - National Interagency Fire Center

Non-Verbal Communication 65% of the message is sent non-verbally. Become sensitive to non-verbal messages. Look for such things as body position and movement, gestures, facial expressions, eye contact, silence, use of space and time, etc. § Eye Contact. If you look someone in the eye, they pay more attention to what is being said. § Posture.


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