Effective communication skills are fundamental to good interactions between two or more people. This book, An Introduction to Communication Skills, is the first in the series. It starts by explaining more about the theory and nature of communication, then moves on to discuss effective spoken communication, the
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Preview and Download !Assertive Communication . Assertive communication emphasizes the importance of both peoples’ needs. During assertive communication, a person stands up for their own needs, wants, and feelings, but also listens to and respects the needs of others. Assertive communication is defined by confidence, and a willingness to compromise.
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Preview and Download !excellent work history, many interpersonal and supervisory skills; reliable, productive, responsible. Good problem-solver, good common sense. Had made a reasonable living; always budgeted and saved money. Likeable, a “good family man;” good relationships with children/grandchildren, a cousin, two male friends; made a reasonable living;
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Preview and Download !EFFECTIVE COMMUNICATION Here are the four most typical styles of communication. On the next few pages, you’ll find good descriptions of these communication styles, followed up by some useful worksheets. The most effective style that gets the best results is ASSERTIVE communication (see pg. 10). AASSERTIVE “I count” “You count” PASSIVE-
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Preview and Download !The Communication Skills Workbook is designed to be used either independently or as part of an integrated curriculum. You may administer one of the assessments and the journaling exercises to an individual or a group with whom you are working, or you may administer a number of the
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Preview and Download !communication skills at home, try it out in real interactions. It is a good idea to start small by talking to clerks, tellers, and cashiers at stores for example. Try increasing the amount of eye contact you make when talking with others; smile more, and pay attention to the reactions of others. For example, is the bank teller
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Preview and Download !Communication-Skills.Net (formerly NewConversations.net) open source teaching and training materials, plus global bookstore links, about communication skills, dialogue and conflict-resolution in cooperation with The New Conversations Initiative research cooperative and Human Development Books, Eugene, Oregon, USA Tenth Edition -- March 2023
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Preview and Download !Use verbal and nonverbal communication. Body language and short verbal cues that match the speaker’s affect (e.g. responding excitedly if the speaker is excited) show interest and empathy. Verbal: “mm-hmm” / “uh-huh” “that’s interesting” “that makes sense” “I understand” Nonverbal:
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Preview and Download !How To Improve the Communication Process • Active listening: reflecting back (paraphrasing) to the other person both words and feelings expressed by that person. • Identifying your position: stating your thoughts and feelings about the situation. • Exploring alternative solution: brainstorming other possibilities; rating the pros and cons;
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Preview and Download !Communication Roadblocks . Communication Roadblocks is part of the Straight Ahead: Transition Skills for Recovery manual developed at TCU. This session features a leader’s script, with notes and handouts for leading a solution-focused or strengths-based discussion of dealing with perceptions that interfere with communication. Participants are
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